SHIPPING & RETURNS
All our products are made-to-order however, on our most requested items, we carry a small stock of inventory. This is something you can see on the product description. When items are in stock it usually takes a few days for processing and shipping. For all made-to-order items it will take between 5 to 7 weeks – this is due to sourcing the leather, processing, manufacturing and shipping. For special orders it may take longer. We might be able to deliver earlier than expected and although we will try not to, sometimes a little later. We will keep you informed in both cases. Our business model is designed around sustainability. This means the brands we work with only order the leather that is needed for our orders. The large majority of fashion brands work by season and will order large quantities of products with the scope of lowering manufacturing and material costs. We pride ourselves to be part of a slow-fashion trend while taking care only of your orders. Items are shipped via different courier on a case-by-case basis. It’s free of charge for all US orders. Small fees will be applied for international orders depending on country/location. If your country requires custom fees, you will have to take care of it. If you want to check the status of your order please email to email@example.com - please allow us some time to answer.
REFUNDS / EXCHANGE
All refunds, returns, exchanges are decided on a case-by-case basis. We want you to be thrilled with your purchase and will do what we can to help you be happy. Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. You must take into account the description of the item before requesting a refund. Any complaints, comments, concerns about items may be sent to firstname.lastname@example.org. There is no guarantee of a resolution, but again, we'll do our best.
In any case, customers are responsible for return shipping charges.
When you make a purchase on Armadio please remember that we are a made-to-order business working with local artisans in Italy who handcraft every single product personally, for you. They are very passionate and curate the process taking all the time needed to deliver the highest quality possible. This how a superior quality handcrafted product needs to be crafted in Italy. And this is why we can’t apply the same policies that mass production businesses do, counting on quantity and not on quality.
In case we decided to return your purchase, you will have to arrange the shipment remembering to place the products in their original box, to include all accessories and information material, and to attach a copy of the return acceptance email. Please note that each product must be returned undamaged, in its original packaging and with all the accessories present at the time of purchase. Items purchased on sale can't be returned. To maintain the integrity of the product (and to be able to benefit from the return service), we recommend to pack the original box in a second protective carton suitable for shipping. On receipt of the products, we will examine them carefully to ensure they are undamaged and complete in every part.